GOOD morning, WHAT CAN WE HELP YOU WITH?
FREQUENTLY ASKED QUESTIONS
Do you want to return or exchange discounted items? No problem! You can return these items by filling out the return form as well.
Your credit card may
be refused. One possible reason for this is that the country of issue differs
from the country where the IP address is registered. The transaction will then
be refused. We apply this safety measure to prevent fraud.
For any other questions, we refer you to your credit card company.
The legal warranty applies to all our items. Legal warranty means that a product is or does what you, as a consumer, can reasonably expect from it.
If an item does not function properly within the legal warranty period, we will try to find a solution as soon as possible. For example: free repairs, new item or refund.
If the problem with the item has occurred as a result of improper use, you have no right to compensation in any form.
If the item is worn as a result of normal use, you also have no right to compensation in any form.
Did you place an incorrect order? No problem!
If you have not received the shipping confirmation yet, please contact us as soon as possible. Call +31 (0)33-4517095 during office hours or send an e-mail to email@example.com.
If you have already received the shipping confirmation, please return the order or part of the order within 30 days. You can use the return form to do this.
In case the order confirmation is missing, it is possible that you have entered an incorrect e-mail address. It is also possible that something went wrong in the ordering process.
Please contact us as soon as possible. Call +31 (0)33-4517095 during office hours or send an e-mail to firstname.lastname@example.org.