CUSTOMER Service
GOOD evening, WHAT CAN WE HELP YOU WITH?
FREQUENTLY ASKED QUESTIONS
From the moment of
delivery, you have 30 days to view your order and try on the items.
Within this term you can return the order, or part of it, in its original state
by filling out the enclosed return form.
To return your order,
or part of it, please put the enclosed return sticker on the original
packaging. If you do not have this packaging anymore, please use a reasonable
alternative. Please put the return form with the items in the box. Don’t forget
to state your IBAN and BIC, so we can refund the money of the return shipment
as soon as possible. The refund will take place through the same payment method
you used to place the order.
You will receive an
e-mail as soon as we have received the returned items. The money of the retour
shipment will be refunded to you within fourteen days from this moment. If the
items are damaged, we will charge the costs for the depreciation.
If you wish to
exchange an item, please place a new order.
Do you want to have your order delivered on another address? No problem! You can enter an alternative delivery address when you enter your customer information.
It is not possible to have your order delivered on a specific date.