CUSTOMER Service

From the moment of delivery, you have 100 days to view your order and try on the items. Within this term you can return the order, or part of it, in its original state by filling out the enclosed return form.

To return your order, or part of it, please use the original packaging. If you do not have this packaging anymore, please use a reasonable alternative. Please put the return form with the items in the box. The refund will take place through the same payment method you used to place the order.

You will receive an e-mail as soon as we have received the returned items. The money of the retour shipment will be refunded to you within 10 working days from this moment. If the items are damaged, we will charge the costs for the depreciation.

If you wish to exchange an item, please place a new order.

 

Ogone is a company that processes online payments. This company helps us create clear and user-friendly payment pages to enable you to pay online easily.When you see the Ogone logo on the payment page accompanied by the words "Payment Processed by Ogone", you can be confident that your payment will be processed quickly and that your information is secure.

Do you want to return or exchange discounted items? No problem! You can return these items by filling out the return form as well.

The return shipment is at your own costs. Return the parcel, preferably with a service that provides proof of shipment such as a Track & Trace code. Make sure the parcel has sufficient postage and keep the shipping receipt until we have received your return.
In case you return your entire order, the previous outbound shipping costs, you already paid, will be refunded.
 

 

If you are dissatisfied with an item, the item is not functioning as it should be or you have a complaint about our services, please contact us! Send an email to info@brunottishop.com. Emails will be processed and answered within two business days.

To handle a complaint in the best possible way, we ask you to provide your order number and item details. 

We will immediately look for a proper solution.

If you have a complaint within the legal warranty period, all costs will be covered by the Brunotti E-shop.