GOOD afternoon, WHAT CAN WE HELP YOU WITH?
FREQUENTLY ASKED QUESTIONS
Your credit card may
be refused. One possible reason for this is that the country of issue differs
from the country where the IP address is registered. The transaction will then
be refused. We apply this safety measure to prevent fraud.
For any other questions, we refer you to your credit card company.
The legal warranty applies to all our items. Legal warranty means that a product is or does what you, as a consumer, can reasonably expect from it.
If an item does not function properly within the legal warranty period, we will try to find a solution as soon as possible. For example: free repairs, new item or refund.
If the problem with the item has occurred as a result of improper use, you have no right to compensation in any form.
If the item is worn as a result of normal use, you also have no right to compensation in any form.
If you are dissatisfied with an item, the item is not functioning as it should be or you have a complaint about our services, please contact us! Send an email to email@example.com. Emails will be processed and answered within two business days.
To handle a complaint in the best possible way, we ask you to provide your order number and item details.
We will immediately look for a proper solution.
If you have a complaint within the legal warranty period, all costs will be covered by the Brunotti E-shop.
CUSTOMER SERVICE E-SHOP