CUSTOMER Service
GOOD evening, WHAT CAN WE HELP YOU WITH?
FREQUENTLY ASKED QUESTIONS
If you are dissatisfied with an item or if the item does not function the way it should, please contact us! Call +31 (0)33-4517095 during office hours or send an e-mail to info@brunottishop.com.
To handle a complaint in the best possible way, we ask you to provide your order number and item details. So please keep them at hand when you call, or mention them in your e-mail.
We will immediately look for a proper solution.
If you have a complaint within the legal warranty period, all costs will be covered by the Brunotti E-shop.
Ogone is a company that processes online payments. This company helps us create clear and user-friendly payment pages to enable you to pay online easily.When you see the Ogone logo on the payment page accompanied by the words "Payment Processed by Ogone", you can be confident that your payment will be processed quickly and that your information is secure.
You can have your order delivered everywhere: not only in Europe, but beyond as well. A valid credit card or PayPal account is, however, required in this case.
If the country to which you want to send your order is not on the UPS country list, please send an e-mail to info@brunottishop.com. We will send you a quotation.
Link to the Thuiswinkel Waarborg Certificate: https://www.thuiswinkel.org/leden/brunotti.com/certificaat/
Link to our privacy policy:
https://www.brunotti.com/docs/brunottishop_PB_EN.pdf