GOOD evening, WHAT CAN WE HELP YOU WITH?
FREQUENTLY ASKED QUESTIONS
As soon as your order leaves our warehouse, you will receive a shipping confirmation with Track & Trace code. This means you can easily track the status of your order. You can also see in what time frame your order will be delivered.
From the moment of delivery, you have 100 days to view your order and try on the items. Within this term you can return the order, or part of it, in its original state by filling out the enclosed return form.
To return your order, or part of it, please use the original packaging. If you do not have this packaging anymore, please use a reasonable alternative. Please put the return form with the items in the box. The refund will take place through the same payment method you used to place the order.
You will receive an e-mail as soon as we have received the returned items. The money of the retour shipment will be refunded to you within 14 days from this moment. If the items are damaged, we will charge the costs for the depreciation.
If you wish to exchange an item, please place a new order.
Do you want to pay by credit card? You can pay with MasterCard and Visa.
This online payment method is linked to your credit card or bank account. You can pay with PayPal in our e-shop.
After placing the order, the order will be reserved for you for five days. As soon as we receive your payment, the order will be sent immediately. If you have not payed after these five days, your order will be automatically cancelled.
Brunotti e-shop.com BV
3861 RD Nijkerk
CUSTOMER SERVICE E-SHOP