CUSTOMER Service

Do you want to return or exchange discounted items? No problem! You can return these items by filling out the return form as well.

From the moment of delivery, you have 100 days to view your order and try on the items. Within this term you can return the order, or part of it, in its original state by filling out the enclosed return form.

To return your order, or part of it, please use the original packaging. If you do not have this packaging anymore, please use a reasonable alternative. Please put the return form with the items in the box. The refund will take place through the same payment method you used to place the order.

You will receive an e-mail as soon as we have received the returned items. The money of the retour shipment will be refunded to you within 14 days from this moment. If the items are damaged, we will charge the costs for the depreciation.

If you wish to exchange an item, please place a new order.

Your credit card may be refused. One possible reason for this is that the country of issue differs from the country where the IP address is registered. The transaction will then be refused. We apply this safety measure to prevent fraud.

For any other questions, we refer you to your credit card company.

In case the order confirmation is missing, it is possible that you have entered an incorrect e-mail address. It is also possible that something went wrong in the ordering process. Sometimes the confirmation ended up in your spam box.

Please contact us as soon as possible. Call +31 (0)33-4517095 during office hours or send an e-mail to info@brunottishop.com.