GOOD morning, WHAT CAN WE HELP YOU WITH?
FREQUENTLY ASKED QUESTIONS
From the moment of delivery, you have 100 days to view your order and try on the items. Within this term you can return the order, or part of it, in its original state by filling out the enclosed return form.
To return your order, or part of it, please use the original packaging. If you do not have this packaging anymore, please use a reasonable alternative. Please put the return form with the items in the box. Don’t forget to state your IBAN and BIC, so we can refund the money of the return shipment as soon as possible. The refund will take place through the same payment method you used to place the order.
You will receive an e-mail as soon as we have received the returned items. The money of the retour shipment will be refunded to you within fourteen days from this moment. If the items are damaged, we will charge the costs for the depreciation.
If you wish to exchange an item, please place a new order.
Do you want to have your order delivered on another address? No problem! You can enter an alternative delivery address when you enter your customer information.
It is not possible to have your order delivered on a specific date.
Do you want to return or exchange discounted items? No problem! You can return these items by filling out the return form as well.
Your credit card may
be refused. One possible reason for this is that the country of issue differs
from the country where the IP address is registered. The transaction will then
be refused. We apply this safety measure to prevent fraud.
For any other questions, we refer you to your credit card company.