Brunotti.com // Get on board // Official online store

Ordering


1. Place your item in the shopping cart.
You can now continue shopping or order your item.

2. Open your shopping cart to check if you have everything you want.

3. Log in with your Brunotti account.
If you have no account, please fill out your personal information.

4. Check and pay.

All prices on www.brunotti.com include VAT.


In case the order confirmation is missing, it is possible that you have entered an incorrect e-mail address. It is also possible that something went wrong in the ordering process.

Please contact us as soon as possible. Call +31 (0)33-4517095 during office hours or send an e-mail to info@brunottishop.com.


Did you place an incorrect order? No problem!

If you have not received the shipping confirmation yet, please contact us as soon as possible. Call +31 (0)33-4517095 during office hours or send an e-mail to info@brunottishop.com.

If you have already received the shipping confirmation, please return the order or part of the order within 14 days. You can use the return form to do this.


 Do you want to place an order from abroad? That?s possible!
We deliver in all countries. A valid credit card, PayPal account or payment through iDEAL is, however, required in this case.  


Paying


Credit card
Do you want to pay by credit card? You can pay with MasterCard and Visa.

PayPal
This online payment method is linked to your credit card or bank account. You can pay with PayPal in our e-shop.

Bank transfer
After placing the order, the order will be reserved for you for five days. As soon as we receive your payment, the order will be sent immediately. If you have not payed after these five days, your order will be automatically cancelled.

Brunotti e-shop.com BV
Gezellenstraat 18
3861 RD Nijkerk
The Netherlands

ABN-AMRO: 46.48.12.615
IBAN: NL87ABNA0464812615
BIC: ABNANL2A


Your credit card may be refused. One possible reason for this is that the country of issue differs from the country where the IP address is registered. The transaction will then be refused. We apply this safety measure to prevent fraud.

For any other questions, we refer you to your credit card company.    


Deliveries & Pick-Ups


The shipping costs for deliveries in the UK are €20. These shipping costs will be automatically included in your order. Please find an overview of shipping costs for other countries below:

Country - Costs
Germany - €5
Austria - €40
Switserland - €50
France - €30
Belgium - €5
The Netherlands - €3.95


The delivery time in the UK is two to three business days.

Orders placed on Monday through Friday before 3 pm, will be picked up from our warehouse by UPS on that same day.


 As soon as your order leaves our warehouse, you will receive a shipping confirmation with Track & Trace code. This means you can easily track the status of your order. You can also see in what time frame your order will be delivered.  


 Do you want to have your order delivered on another address? No problem! You can enter an alternative delivery address when you enter your customer information.

It is not possible to have your order delivered on a specific date.  


 You can have your order delivered everywhere: not only in Europe, but beyond as well. A valid credit card or PayPal account is, however, required in this case.

If the country to which you want to send your order is not on the UPS country list, please send an e-mail to info@brunottishop.com. We will send you a quotation.  


Exchanging & Returning


From the moment of delivery, you have fourteen days to view your order and try on the items. Within this term you can return the order, or part of it, in its original state by filling out the enclosed return form.

To return your order, or part of it, please put the enclosed return sticker on the original packaging. If you do not have this packaging anymore, please use a reasonable alternative. Please put the return form with the items in the box. Don?t forget to state your IBAN and BIC, so we can refund the money of the return shipment as soon as possible. The refund will take place through the same payment method you used to place the order.

You will receive an e-mail as soon as we have received the returned items. The money of the retour shipment will be refunded to you within fourteen days from this moment. If the items are damaged, we will charge the costs for the depreciation.

If you wish to exchange an item, please place a new order.


Do you want to return or exchange discounted items? No problem! You can return these items by filling out the return form as well.


The return shipment costs are paid when you hand over your return shipment at the post office. When you return your entire order, the shipping costs you already paid expire. These shipping costs will be included in the refund.


Customer service


If you have a question about an item, want advice about your size, or if you experience payment problems, please contact us!

Our customer service can be reached by phone on Monday through Friday from 9 am until 5 pm. We can be reached on +31 (0)33-4517095.
You can also always send an e-mail to info@brunottishop.com. E-mails will be processed on the next business day.


The legal warranty applies to all our items. Legal warranty means that a product is or does what you, as a consumer, can reasonably expect from it.

If an item does not function properly within the legal warranty period, we will try to find a solution as soon as possible. For example: free repairs, new item or refund.

If the problem with the item has occurred as a result of improper use, you have no right to compensation in any form.

If the item is worn as a result of normal use, you also have no right to compensation in any form.


 If you are dissatisfied with an item or if the item does not function the way it should, please contact us! Call +31 (0)33-4517095 during office hours or send an e-mail to info@brunottishop.com.

To handle a complaint in the best possible way, we ask you to provide your order number and item details. So please keep them at hand when you call, or mention them in your e-mail.

We will immediately look for a proper solution.

If you have a complaint within the legal warranty period, all costs will be covered by the Brunotti E-shop.    


Safety & Privacy


Link to the Thuiswinkel Waarborg Certificate: https://www.thuiswinkel.org/leden/brunotti.com/certificaat/


Link to our privacy policy:

 https://www.brunotti.com/docs/brunottishop_PB_EN.pdf


We ask for your consent for the use of cookies on www.brunotti.com. Some cookies are always placed to ensure the website?s proper operation. They enable you to stay logged in for example. We also always place a cookie to analyse the use of our website completely anonymously. Our website uses more cookies that are not necessary, but very useful. They enable you to easily give feedback and share messages on social media. They also enable us to show more relevant advertisements on third party websites. These cookies might collect data outside of our website. By clicking on "I agree? you are consenting to the placement of these cookies.


 Ogone is a company that processes online payments. This company helps us create clear and user-friendly payment pages to enable you to pay online easily.When you see the Ogone logo on the payment page accompanied by the words "Payment Processed by Ogone", you can be confident that your payment will be processed quickly and that your information is secure.