You can reach our customer service
- by phone during the following working hours: Mon ? Fri, 9 a.m. - 17 p.m. / phone number: +31-33-4517095 (customer support in English or Dutch language).
- by e-mail: please send an e-mail to email@example.com
Yes, all prices on the website include VAT.
Please select your country in the orderproces. Afterward you can see the shipment costs.
If you have not received an order confirmation it is possible that you have entered a false e-mail address or that something else went wrong while placing the order. Please contact us by using the contact form. We will respond as soon as possible.
You can also reach us by phone: Mon ? Fri, 9 a.m. - 17 p.m. / phone number: +31-33-4517095 (customer support in English or Dutch language).
We ship internationally with UPS. Delivery to the Netherlands and Germany will reach you in 1, resp. 2-3 working days. Other countries can find the shippinog costs and delivery times on the cart-page after putting an item in your shoppingcart.
Unfortunately this is not possible.
yes, we deliver in all countries.
yes, we do. Please contact us firstname.lastname@example.org
You can find all articles that are on sale under the category SALE. Also we inform you about all our special offers and promotions by e-mail. Here fore you need to subscribe at www.brunotti.com/newsletter
That is a pity, but it is not a problem. When you send the item back to us we will refund the purchase money within a maximum of 14 days. This term starts the moment you sign up the package. Please use this service with care and use the included return form/sticker. Don?t forget to specify your IBAN and BIC number so we can refund the money to your account as quickly as possible.
When we receive your return package we will repay the purchase price as quickly as possible within a maximum of 14 days. This term starts at the moment you have signed up the package with UPS.Fill out the return form and indicate which items you wish to return. Include their return code. Place the item in its original packing or a reasonable alternative. Include the complete receipt and the return form. Stick the supplied return sticker (which shows the return address) and call UPS.
The returning of items is easy. Send the received items back to us in unused condition (original and undamaged packing if possible) within 14 days after receiving them, using the supplied return sticker. It is of course allowed to try the clothing on. When trying on swimwear we ask you to wear underwear for hygienic reasons. brunotti.com has the right to charge you with applicable costs if the returned items are used or damaged.
Also goods that are on sale, can be exchanged. brunotti.com allows you to return all articles within 14 days. Please always use the enclosed return form.
At the Brunotti E-shop we accept Master Card and Visa. Payment online with the Brunotti E-shop is safe and secure, using Ogone, one of the largest payment service providers in Europe.
PayPal is an electronic (internet) account connected to your debit account or Credit Card providing the possibility to pay for your online purchases.
PayPal is a safe payment method. Renowned tools for frauds cams and the possibility to pay without providing your financial information decrease the risks. www.paypal.com
After you have placed your order, your goods will be put on hold for seven days. As soon as the money transfer is visible we will send you your goods. If the transaction is made to late or not at all, the order as well as the transaction will automatically be cancelled after seven days.
When making a transaction to a foreign account, you will need some information from the concerning person/business. Next to a bank account number, you will need the IBAN and BIC CODE to make a transaction. Make sure you have the complete name and address of the person/business you are making your transaction to. These details are noted on your invoice. Please note your invoice number in the description field.
Brunotti e-shop.com BV ABN-AMRO
Gezellenstraat 18 Kon.Julianalaan 353
3861 RD Nijkerk 2271JJ Voorburg
The Netherlands The Netherlands
A possible reason for this is:
The country of issue differs from the country where the IP address is registered or where the IP address comes from. The transaction will be rejected then. This as a security measure to prevent fraud.
Do you have any other questions? Please contact your credit card company.
We try to be of service to you as much as possible. If you are not content with our product or our service, you can file a complaint. If you wish to do so, you can send an e-mail to email@example.com. This e-mail will be answered within two work days.If you are not content with brunotti.com you can always file a complaint with the ?Geschillencommissie Thuiswinkel?. You can do this on the website www.sgc.nl. This concerns complaints that cannot be solved by us. You can also address your complaint to the arbitration committee through the European ODR platformhttp://ec.europa.eu/consumers/odr.
When your complaint is legitimate, all costs (including shipping costs) within the warranty term will be paid by brunotti.com
File a complaint
You can file a complaint by sending an e-mail to firstname.lastname@example.org or by calling 033-4517095. To ensure quick processing of your complaint we ask you to have your order number and product details available.
More information about warranty
Do you want to know more about
warranty conditions? Look at the website of ConsuWijzer, where you can read
about all your consumer rights. ConsuWijzer
is the government?s information counter for consumers.
All the items you can buy from us are subject to a legal warranty policy. This means that the item should be in good condition when it is delivered and should function normally when it is used. The legal warranty policy means that the product is or does what the consumer can expect from it in all fairness.
What is a good product? You should at least be able to use an item without problems for a period of time. How long the item lasts, depends on the nature of the item. If you are buying an item on sale, you are also entitled to a good product.
What is a poor product?An item is poor when it is incomplete, damaged, broken or not working well.
If an item does not function within the applicable warranty term, we will search for a good solution as quickly as possible. This could include, for example, free repairs, a new item or a refund. If the problem with the item is due to your own fault you are not entitled to free repairs, a new item or a refund. If the item has been used normally, but has just been worn out, you are also not entitled to free repairs, a new item or a refund.
Your order confirmation is at the same time your warranty certificate. If you want to make use of our warranty policy, we ask that you send us a copy of the order confirmation.
From the moment your order has been delivered, you have 14 days to decide if you want to keep the items. This also goes for items on sale. Within this term you can look at the items and see if they fit. The item should be returned unused and in the original state. If you decide to return the item within the mentioned term, you use your right of withdrawal. It is sufficient to send the items back with the return form.
You can also indicate you wish to use your right of withdrawal using the model form. You are not obligated to use the model form, because the right of withdrawal is valid without the form as well.
In case you return your entire order, we will refund the shipping costs as well. The amount will be refunded using the same payment method as has been used to pay for the order.
Customers that place an minimum order from €100 on Brunotti.com can win a Fresh ?n Rebel Rockbox from 6 through 13 december. The customer needs to enter the promotional code ROCKBOX2015 to compete for the price.
Brunotti maintains the right to choose the winner.
The longboard will be sent by mail.
The price cannot be exchanged for cash.
The price cannot be exchanged for a voucher.
Brunotti will send the price after the trial period of 14 days.
If you have won the price, please respond to the e-mail within 5 days. Otherwise, the price will go to someone else.
All price winners will be told by e-mail.
No correspondence will be entered into with respect to the result.
The promotion runs from 6 through 13 December 2015.
Brunotti has the right to change the terms and condition.