Would you like a different size? Register your order through our returns portal and select exchange for the relevant item.

Exchanging for another size is free and you will receive a free return label.

The requested size must be available when you register your exchange. Once your exchange has been submitted, we will try to reserve the selected size for you as soon as possible.

It is not possible to exchange an item for a different colour or another product.

If you would like another colour or product, please return the original item and place a new order.

When you register an exchange, we try to reserve the requested size for you as quickly as possible.

If the size unexpectedly becomes unavailable, we will notify you by email.

Once your return has been received and processed, the purchase amount will be refunded to your original payment method.

Exchanging for another size is free. If you choose Brunotti store credit, you will also receive a free return label.

If you choose a refund, the cost of the return label is at your own expense.

Country

Netherlands - €4.95

Belgium - €7.50

Germany - €7.95

France - €7.95

Luxembourg - €7.95

Austria - €7.95

Czech Republic - €9.50

Denmark - €9.50

Italy - €9.50

Lithuania - €9.50

Portugal - €9.50

Spain - €9.50

Sweden - €9.50

Ireland - €11.15

Latvia - €11.90

Estonia - €12.40

Poland - €12.40

The return costs will automatically be deducted from your refund.

Returning your entire order? Any original delivery costs you paid will also be refunded.

If you keep one or more items from the order, the original delivery costs will not be refunded.

As soon as your return arrives at our warehouse, we will start processing it.

Returns are processed within 10 working days after arrival at our warehouse.

Once your return has been processed, you will receive a confirmation by email.

The refund will be made using the same payment method used for the original order.

After receiving the refund confirmation, it may take another 1 to 3 working days
before the amount is visible in your account.

Yes. You can return items from multiple orders together in one parcel.

Please register each order separately in our returns portal so that all items are correctly registered.

Include all relevant packing slips in the parcel and clearly indicate which items you are returning.

This allows us to quickly link each returned item to the correct order when it arrives.

Yes. If you have already returned part of your order and would like to return another item later, you can register a second return for the same order.

Simply visit the returns portal again and use the same order number and email address.

Please note that the applicable return conditions and any return costs apply to each individual return shipment.

That should not have happened.

Please contact our customer service team and provide your order number.

Please also include clear photos showing the incorrect item.

We will review the situation and help you find a suitable solution.

Of course, Brunotti will cover the return costs if we have sent you the wrong item.

Register the item through our returns portal.

Select the relevant item, choose damaged or defective as the return reason and upload clear photos together with a short description of the issue.

We will review your request and let you know the next steps by email.

If you are unable to submit your claim through the returns portal, please contact our customer service team and provide your order number and clear photos of the
issue.

First check the Track & Trace information for your return shipment.

It may take some time before a parcel receives a new scan while in transit.

Always keep your proof of postage and Track & Trace code until you have received confirmation that your return has been fully processed.

Has the tracking not been updated for more than one week? Please contact our customer service team. We can then investigate the shipment together with the carrier.

No. Orders placed on Brunotti.com cannot be returned to a physical Brunotti store or Brunotti retailer.

Online orders must always be registered through our online returns portal.

REGISTER RETURN

No. Items purchased at a physical Brunotti store or Brunotti retailer cannot be returned via Brunotti.com.

Please contact the store where you purchased the item.

You can return an item if:

• Your return is registered within 30 days of receiving your order.
• The item is unworn, unwashed and unused.
• The item is in its original condition.
• The original labels are still attached to the item.
• The item is securely and properly packaged for return.

You may of course try an item on at home, just as you would in a store.

If an item has been used or damaged beyond what is necessary to assess it, this may affect the amount refunded.

• Returning with a QR code

If you choose a return method that uses a QR code, you do not need to print anything at home.

1. Remove or cover all old shipping labels on the parcel.
2. Pack your items securely and close the parcel.
3. Make sure the packing slip is inside the parcel.
4. Take the parcel to a service point of the selected carrier.
5. Have the QR code on your phone scanned.
6. The service point will create and attach the shipping label.
7. Keep your proof of postage until your return has been fully processed.

• Returning with a printable return label

1. Remove or cover all old shipping labels on the parcel.
2. Pack your items securely and include the packing slip.
3. Print the return label you received after registering your return.
4. Attach the return label securely and clearly to the parcel.
5. Take the parcel to a service point within 3 working days.
6. Keep your proof of postage until your return has been fully processed.